Overdue Invoices

[PPH]

I have been trying to send an imported customer an "overdue invoice" but have only found the reminder. Is there a way to manually send the overdue reminder? I have searched the forums and manual to no avail.

[Adam]

I have been trying to send an imported customer an "overdue invoice" but have only found the reminder. Is there a way to manually send the overdue reminder? I have searched the forums and manual to no avail.

 

Hey,

 

Click edit on the invoice and then you should see the button.

 

From,

Adam

[PPH]

The "send reminder" button? That is the button that sent the reminder email from the "invoice reminder" template, but needs to send an overdue email from the "overdue invoices" template since the invoice is past due. We have only found the option to send overdue emails manually.

[rbro]

Yes, I've been searching for this as well. Seems like a fairly common situation. Overdue invoice reminders can be automated and the dates sent can be configured, but I can't figure out how/where to send them manually. Also the invoice payment reminders continue to be auto-sent even after the invoice is overdue. So for instance, one of my customers received this on 11/19/07:

 

This is a billing reminder that your invoice no. 5824 which was generated on 10/24/2007 is due on 11/07/2007.

 

It seems like once the due date is reached on an invoice, the overdue notices should be sent. Unless I manually sent those reminders (which is possible) Still maybe there can be some kind of "flag" in the system so that sending a payment reminder from anywhere in the system will instead choose the overdue payment reminder if in fact the invoice is overdue.