RobMags Posted October 6, 2009 Share Posted October 6, 2009 Does anyone know of way to calculate average ticket response time by admin / department? Looking into this database, I realize this can be calculated using the tblticketlog table along with tblticketreplies, however I was wondering if anyone had an easier way to get this data w/o having to dive that deep into the database. 0 Quote Link to comment Share on other sites More sharing options...
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