Richie Posted October 4, 2009 Share Posted October 4, 2009 Hi all Please can anybody point us in the right direction in case were doing something wrong here because every time we open a support ticket ourselves under a clients account login our system does NOT send the client any email to notify them that we have opened a support ticket. We then have to post a second reply to the support ticket telling them they need to login and view the ticket we opened already... Very annoying and comes across as somewhat of a joke to the customers... ? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted October 5, 2009 Share Posted October 5, 2009 Check the settings in Configuration > Support Departments Make sure the "No Autoresponder" box is unchecked. 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted October 5, 2009 Author Share Posted October 5, 2009 Hi Scurrell Thanks but we already know about this and have had it unchecked since day 1 of our install. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Mark Posted October 6, 2009 Share Posted October 6, 2009 Is there anything in the log ? errors? 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted October 6, 2009 Author Share Posted October 6, 2009 Is there anything in the log ? errors? Nope, nothing at all shows up in the activity, admin or email log at all..... No errors and no activity, its as if it didnt happen, but the ticket it there and is open as a new ticket. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Mark Posted October 7, 2009 Share Posted October 7, 2009 I am not sure what the issue you are having, we have 3 of our WHMS Servers set up like this: 1. Pipe set up with valid email addresses for all depts 2. Support departments setup with autoresponder ON 3. At least one admin has email notifcation turned on - otherwise you get that "at least one mailer not supported bla bla" error Sorry not much help, but it runs fine on ours and we can reply to tickets via email as well. Maybe put a ticket into Matt? 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted October 7, 2009 Author Share Posted October 7, 2009 Indeed, ours is setup exactly the same, and our system has been like this for a longggg time but our support plan expired a few days ago... Typical.. 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted October 21, 2009 Author Share Posted October 21, 2009 Anybody got any advice here? We just upgraded to the latest 4.1 and this is still happening. Open a new ticket for a client and the system just DOES NOT send them an email at all to let them know... 0 Quote Link to comment Share on other sites More sharing options...
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