mns Posted September 30, 2009 Share Posted September 30, 2009 (edited) A client (on a low budget) need to have a Support Ticket System and Knowledge Base. How gud is WHMCS as a standalong Support Ticket System and KB? No other feature will be used. Edited September 30, 2009 by mns 0 Quote Link to comment Share on other sites More sharing options...
mns Posted October 1, 2009 Author Share Posted October 1, 2009 Any opinions? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted October 1, 2009 Share Posted October 1, 2009 I take it they did not like the other onr someone put up on here lol It works fine. 0 Quote Link to comment Share on other sites More sharing options...
BullsoftHosting - Tom Posted October 1, 2009 Share Posted October 1, 2009 You might want to look into something like Kayako. Theres another one thats cheaper, that someones mentioned on the forum somewhere, cant remember the name though. 0 Quote Link to comment Share on other sites More sharing options...
mns Posted October 1, 2009 Author Share Posted October 1, 2009 Kayako is beyond client's budget. My main concern about WHMCS is the number of options that are visible to him in admin area. There are many more things in addition to the Tickets System and KB. Any way to hide other options? 0 Quote Link to comment Share on other sites More sharing options...
BullsoftHosting - Tom Posted October 1, 2009 Share Posted October 1, 2009 He will need to be just a support operator then. Then to set his permissions: Setup > Administrator Roles > Edit Support Operator, then set what you want him to access and what not to acess. 0 Quote Link to comment Share on other sites More sharing options...
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