rangermoore Posted September 27, 2009 Share Posted September 27, 2009 Hi, When a client sends in a support ticket why does it take me to refresh the admin home page to see that a ticket has come in? Is there a setting that will alert me when a ticket has come in without having to refresh the page? Thanks in advance.. 0 Quote Link to comment Share on other sites More sharing options...
BullsoftHosting - Tom Posted September 28, 2009 Share Posted September 28, 2009 You can have WHMCS to send you an email once a ticket is opened. I dont think you can do anything about refreshing the page, unless theres a way to code it differently. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted September 28, 2009 Share Posted September 28, 2009 Hi, When a client sends in a support ticket why does it take me to refresh the admin home page to see that a ticket has come in? Is there a setting that will alert me when a ticket has come in without having to refresh the page?Thanks in advance.. have you got the auto-refresh set on the ticket page? 0 Quote Link to comment Share on other sites More sharing options...
rangermoore Posted September 28, 2009 Author Share Posted September 28, 2009 have you got the auto-refresh set on the ticket page? Thank You...That did the trick... 0 Quote Link to comment Share on other sites More sharing options...
webking1 Posted May 1, 2010 Share Posted May 1, 2010 You can have WHMCS to send you an email once a ticket is opened. I dont think you can do anything about refreshing the page, unless theres a way to code it differently. What the setting looks like? 0 Quote Link to comment Share on other sites More sharing options...
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