dansgalaxy Posted September 22, 2009 Share Posted September 22, 2009 Hi, I have a couple of streams which WHMCS seems to really not like and has been trying to suspend them every day for months now, to stop it doing this i had to remove the login details to stop the automation on the CentovaCast module. ... and now I have had to setup a load of streams manually and have tickets because users who changed passwords in WHMCS didnt take effect... Soo... Instead of ignoring the problem i need to fix it. The users to not have any invoices which are overdue and their accounts are fine... So how the hell can i find the exact cause for it to think they should be suspended? Someone please help ASAP!!! Cheers. Dan 0 Quote Link to comment Share on other sites More sharing options...
rihosts Posted September 23, 2009 Share Posted September 23, 2009 Check the next invoice date for that product service for the accounts. Make sure it is showing a future date. I had a problem like that with one of clients and that was the problem. Mike cote rihosts 0 Quote Link to comment Share on other sites More sharing options...
herpherp Posted September 23, 2009 Share Posted September 23, 2009 I think the only reason that whmcs suspends is for overdue invoices... You may have settings in either whm or whatever server software you are utilizing to set for other things, we can only make guesses at what the reason for suspension is, are you receiving the cron email in whmcs and is it stating that xx Services Suspended? I would suggest reviewing server logs and settings etc... 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted September 25, 2009 Author Share Posted September 25, 2009 When i was routing around in the DB it *appears* it was because the product due date wasnt updated when the invoice for it was paid/cancelled etc I also ended up just turning off auto suspend on one of the accounts which had the issue 0 Quote Link to comment Share on other sites More sharing options...
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