Admin Emails not sending.

[AshleyUk]

Hello,

 

All emails that are sent to client's go fine, however no emails that should be sent to admins arrive.

 

I know the email accounts work fine I have tested them, and I have tried PHP method and SMTP method.

 

There is no errors that I can see, just the admins don't receive any emails for tickets or new account's even know they all have the boxed ticket to.

[AshleyUk]

I am still having this problem:

 

All email's to client's send fine.

Have tried both php mail and smtp

Both admin accounts have boxes ticket to recieve emails

Email accounts work in general, has been tested and used daily

No errors displayed in WHMCS activity log

Boxes selected in Admin roles for different emails

 

Has anyone had this problem before, i am not recieving any kind of email's ticket replys, new orders e.t.c

 

Thanks,

Ashley

[HostOrca]

If all the departments are ticked in the admins configuration, and the receive email notifications at the bottom of the admin configuration is ticked, the only thing I can think of is they are getting sent to your spam folder?

 

Just thought, what administrator roles are these admins set as?

[AshleyUk]

All departments are ticket under the admin configuration, and all the receive email notifications are ticked.

 

Both admins are under the role "Full Administrator", I just setup a test client with my email address and all emails were send instantly fine, it just seems that WHMCS is not sending the Admin email's at all.

[HostOrca]

Then I can't think of anything that it could be.

 

Sorry, I hope you can get it sorted. If you can not get help here it might be an idea to submit a support ticket.

[AshleyUk]

Hello,

 

Just to let people know this was resolved with a reinstall of WHMCS, dont ask how this helped fix it, but it did.