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Filtering Tickets like Kayako Does.

JumpNetwork

By JumpNetwork
in Using WHMCS

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JumpNetwork Member

JumpNetwork

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Hello,

 

Kayako Filters / Sorts Tickets via Department first, then by Status (Open, Closed, Awaiting Reply etc).

 

However WHMCS Only filters by Status (Open, Replied, Answered etc).

 

This I can see to be a problem, for if you have many open tickets, and only want to see the tickets for a certain department, you can't do it.

 

Is there any way to have the admin panel for WHMCS filter / sort tickets by Department then by Status like Kayako does?

 

Thanks, Chris.

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