infusionservers Posted September 8, 2009 Share Posted September 8, 2009 I recently created a general support department within WHMCS. I have the department email set as well. Is there a reason the department email address does not get any notification when someone opens a ticket? I set up my general support department as support@mysite.com but when a client submits a ticket the only way I see it is through the WHMCS admin panel... 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted September 8, 2009 Share Posted September 8, 2009 If I remember correctly, the emails go to the email address of the administrator. Make sure the admin that has to receive the emails has permissions for that support dept. (Check boxes in the admin config). You must set the email address for the administrator to a different email address than the one used to config the system in General Settings. Hope it helps 0 Quote Link to comment Share on other sites More sharing options...
infusionservers Posted September 8, 2009 Author Share Posted September 8, 2009 Jofley I went as far as creating an administrator for that specific support group, assigning the email address that i wanted them to go to, ticked off the box to email that address when a ticket was created... no emails when someone creates a ticket though . 0 Quote Link to comment Share on other sites More sharing options...
infusionservers Posted September 9, 2009 Author Share Posted September 9, 2009 any help guys? 0 Quote Link to comment Share on other sites More sharing options...
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