Alfahmad Posted September 4, 2009 Share Posted September 4, 2009 Hi How would the account suspension work? Do you need to have both the exact user name and password for each account? or only the user name no matter of the password which stored in WHMCS ? because lately we discovered that there are few accounts that expired, and there status in WHMCS are suspended, while the account is working. We though this might be due to inexact between the password stored in WHMCS and the real password where the clients might be change it from the cPanel. 0 Quote Link to comment Share on other sites More sharing options...
cyfered6 Posted September 4, 2009 Share Posted September 4, 2009 whmcs supose to use your server info to suspend an account not the client info (maybe the prob is there) 0 Quote Link to comment Share on other sites More sharing options...
Alfahmad Posted September 4, 2009 Author Share Posted September 4, 2009 whmcs supose to use your server info to suspend an account not the client info (maybe the prob is there) Thanks I don't think it's server info issue, because we can manual suspension from WHMCS after we change client password. My question does the password need to be correct in order to suspend an account? 0 Quote Link to comment Share on other sites More sharing options...
cyfered6 Posted September 4, 2009 Share Posted September 4, 2009 i'm not sure but i don't think so (imagine if you need to recover all passw before suspend an account) half client change their pass directly in the cpanel.. 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted September 4, 2009 Share Posted September 4, 2009 It does not need the password, it uses your server login and the account name. Check: Settings>Automation Settings>Tick this box to enable automatic suspension 0 Quote Link to comment Share on other sites More sharing options...
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