Austdata Posted August 30, 2009 Share Posted August 30, 2009 Is there a way to strip the HTML from all inbound support emails? My clients seem addicted to the stuff and are filling the support pages up with HTML junk and thought it better that I change rather than try and make them change? Cheers, Mike 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted August 30, 2009 Share Posted August 30, 2009 I don't think there is a built in feature. You could probably write a simple hook on the 'TicketUserReply' hook to simply update the message. 0 Quote Link to comment Share on other sites More sharing options...
Austdata Posted August 30, 2009 Author Share Posted August 30, 2009 If I used action hooks wouldn't that still allow the inbound e-mail to be written in to the table before being stripped? 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted August 30, 2009 Share Posted August 30, 2009 Right it would get written in the table but immediately after that the hook runs, so it immediately replaces it with the non-html version. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.