Need help urgently if possible, Mutilple Accounts

[Business Hosting Online]

I have a regular customer which I am slowly starting to annoy.

 

Heres my problem, my customer has over 30 accounts with me and so far everything has been ok.

 

Last month, he ordered 2 hosting packages on one invoice and paid via paypal. I have it setup to create accounts automatically on payment, all other individual purchases work.

 

For some reason, since he ordred 2 accounts, it was not setup properly and no emails were sent to me, which I normally get.

 

3 Days later I get a support ticket asking if there was a problem, checked his account and saw the 2 packages and payment pending, I set the account to active and created both accounts.

 

I have now just received an email from an angry customer (above) asking why his account was suspended. The second account was suspended due to non payment, although I had set both accounts to active and marked as paid.

 

Why did this account go to suspension and where were my emails to inform me that the account was suspended.

 

Is there an email sent to the user before he gets suspended, I have it set to suspend 7 days after non payment and termination at 30 days. I thought I would have received an email and the user also before suspension takes place.

 

Can anyone shed any light on this, where have I gone wrong with my settings.

[Dominic]

Perhaps the due date wasn't updated?

 

There's nothing wrong with multiple accounts being activated in one go if you're running WHMCS 4 (just had such an order come in now) - perhaps it timed out due to the time required, causing it to not complete?

 

WHMCS won't send an email reminder before suspension is due - the suspension function simply acts when the account is the set number of days overdue. Usually of course there's an outstanding invoice for which (depending upon your settings), clients will receive a reminder.