Not getting all emails

[Elite Web Server]

Hi,

I am not getting any emails from the support email address, I do get some from the email address that a copy of all sent emails go to, but I only get emails when I respond to a support ticket and new support tichets,

 

if a client responds to a support ticket, I have no way of kowing unless I keep checking, and I just dont have time to go and check every few minutes,

 

any idea of what the problem could be?

 

Thanks Dan

[Matt]

Hi,

 

There are two possible reasons for this:

 

1. Your server is blocking the sending of messages using PHP Mail() - try changing the system to use SMPT on the Configuration page

 

2. Emails are being blocked by your email program or other spam filter and so this is why you are not receiving them.

 

Let me know if you need any furthur help.

 

Regards,

 

Matt

[Elite Web Server]

Hi, I tried to setup the smtp and had no luck, so I put is back to php, as for the spam, my spam box, and spamassasin are disabled and every account in the box trapper are disabled as will. I will also email you with login information to my site and whmcs.

 

thanks Dan