fsyc Posted July 14, 2009 Share Posted July 14, 2009 (edited) Hello, I created a "Sales Department", in addition to my two other existing departments, Billing and Support. All 3 of them use a POP3 import script from my google hosted domain. When I email Billing and Support, tickets are imported and created successfully and show up in the Support System. When I email sales, the log shows the emails are being successful imported and that tickets are created, but then the tickets are not showing up. I know that the tickets exist, because when I go to the Summary Page, it shows that there are 3 tickets awaiting reply. Also, from the WHMCS home, it shows there are 3 tickets awaiting reply. Yet, there is no sign of the actual tickets anywhere. I've attached a screen shot of the Summary/Support center. You will see that it shows 3 tickets in the Sales Department as open, but if you look in the navigation on the left side, it shows only 8 closed tickets. Any ideas? Edited July 14, 2009 by fsyc 0 Quote Link to comment Share on other sites More sharing options...
Retired Forum Member WHMCS Joe Posted July 15, 2009 Retired Forum Member Share Posted July 15, 2009 Hi Are you assigned to all support departments in your admin profile? Joe 0 Quote Link to comment Share on other sites More sharing options...
fsyc Posted July 15, 2009 Author Share Posted July 15, 2009 Am now...thank you....didnt realize that. I thought admins see everything 0 Quote Link to comment Share on other sites More sharing options...
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