BWS Posted July 10, 2009 Share Posted July 10, 2009 Hi all My clients are not able to upload any type of attachments , upload is success but when i open the attached file it shows ' blank ' , What you think reason from ? I have submit ticket to WHMCS staff said upgrade your version to latest version am sure there is alternate solution , please share with me your experience with this 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted July 10, 2009 Share Posted July 10, 2009 What version do you have, because I had this error in 3.8.2 and 4.0.0. 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 10, 2009 Author Share Posted July 10, 2009 Am using 3.8.2 Version What you think solution is ? and why WHMCS staff cannot help us with this ! 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted July 10, 2009 Share Posted July 10, 2009 The staff doesnt keep old copies around to fix, which is why they release patches, etc. I got this fixed by upgrading to 4.0.1. 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 10, 2009 Author Share Posted July 10, 2009 The staff doesnt keep old copies around to fix, which is why they release patches, etc. I got this fixed by upgrading to 4.0.1. Can i have your WHMCS url pls The problem is i will lost all modifications which i have done in current version 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted July 10, 2009 Share Posted July 10, 2009 https://secure.stream101.com/billing This is my WHMCS install. 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 10, 2009 Author Share Posted July 10, 2009 That's great , So you recommended me to upgrade ? 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted July 10, 2009 Share Posted July 10, 2009 I upgraded simply because of the features. Look over the post that has the changelog and see if it is something you want to do, otherwise i would recommend it. 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 10, 2009 Author Share Posted July 10, 2009 I'll lost my modification on my current skin right ? 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted July 10, 2009 Share Posted July 10, 2009 You only need to replace the following template files: The following template files have changed from the previous release V3.8 * bulkdomainchecker.tpl * bulkdomaintransfer.tpl * clientareaaddcontact.tpl * clientareachangepw.tpl * clientareachangesq.tpl * clientareacontacts.tpl * clientareacreditcard.tpl * clientareadetails.tpl * clientareadomaindetails.tpl * clientareadomainrenew.tpl * clientareadomains.tpl * clientareahome.tpl * clientareainvoices.tpl * clientareaproducts.tpl * clientareaproductdetails.tpl * clientregister.tpl * domainchecker.tpl * downloads.tpl * knowledgebase.tpl * passwordreminder.tpl * supportticketsubmit-steptwo.tpl * upgrade.tpl * upgradesummary.tpl * viewinvoice.tpl * viewticket.tpl * All Order Form Templates Delete all of the files in v4 EXCEPT the ones above and upload. Then you only have a few to change. 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 11, 2009 Author Share Posted July 11, 2009 I'll backup my WHMCS then I'll do this , i think this is better MarcAlle Thanks allot 0 Quote Link to comment Share on other sites More sharing options...
BWS Posted July 13, 2009 Author Share Posted July 13, 2009 I have upgrade it today , and attachment issue same 0 Quote Link to comment Share on other sites More sharing options...
dswp Posted July 17, 2009 Share Posted July 17, 2009 me too I have chmod 777 as instructed, and moved file to behind the public html. Is this why I can't retrieve any files? 0 Quote Link to comment Share on other sites More sharing options...
dswp Posted July 17, 2009 Share Posted July 17, 2009 My attachments are coming through now. It was my test that wasn't yielding true results - use a fresh image each time you send a fresh email, and with my attachments, chmod to 777, behind the public html directory, and the configuration file set correctly. It works like a charm. 0 Quote Link to comment Share on other sites More sharing options...
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