mediademon Posted July 1, 2009 Share Posted July 1, 2009 Hi Interesting case here, we invoice 30 days in advance of any renewal, the invoice displays the payment method, if automatic which card will be billed and if no card is present instructions to logon and pay online. Normal stuff really. OK here's the case: 30 days before the client gets an invoice saying there's no card on account and they should login to pay the invoice. 14 days before client gets another domain renewal invoice which they pay by card online. 0 Day client gets automatically billed on invoice 1 because now there's a card on account. However the original invoice did not state this and it came as a big surprise to the client... Although this may be by design it does leave a big hole in our obligations to inform clients correctly before we charge their card. If card use was limited to future invoices from when it was added this would not occur. 0 Quote Link to comment Share on other sites More sharing options...
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