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invoice creation problem


Dusan

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Hi,

 

When I go to admin area, and choose one client which has for instance 1 hosting package and 1 domain, and when I go to invoices tab to create one, the created invoice has a zero (0) both for products and domains and for sum field.

 

Why isn't it summing the prices in invoice?

 

Thanks.

 

Greetings,

Dusan.

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Hello,

 

Correct me if I am wrong, but you are selecting the client, then selecting "Create Invoice" yes?

 

If so, this will not create an invoice for the customers hosting, which is where your issue lies.

 

If I am wrong, feel free to open a ticket with us and we'll happily provide some assistance :)

 

Cheers,

 

Dale

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Hi Dale,

 

Yup, you're correct, and when will invoice be created then?

 

Cheers,

Dusan.

 

Providing you have the billing cycle set and a "Next Due Date" set, the invoice will be generated in accordance with your "Automation Settings" within WHMCS.

 

For instance, if you have set "Invoice Generation" to occur 7 days prior to the due date (let's say the due date is the 10th of May), then the invoice will be issued on the 3rd of May)

 

You follow?

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