aeori Posted June 15, 2009 Share Posted June 15, 2009 When creating a new product, the product I just made lists all of the configurable option groups which are defined system-wide when I click into the Configurable Options tab. It is extremely unclear according to the documentation, and without playing around with it, as to how you enable and disable the various options. I did manage to figure it out, but not before making me question why it is that I'm giving you people my money. It sure would be nice if you guys would 1) make everything (not just this particular feature) unambiguous and easy to understand, 2) document it better if you can't make it unambiguous (I know you can - Modernbill has a dialog that works perfectly in these situations), and 3) convince me that you're not another WHT kiddie operation, unworthy of a modicum of my time. 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted June 15, 2009 Share Posted June 15, 2009 Whilst the OP critiscism is a bit harsh, I can understand it. The one failing (f you ould call it that) is the lack of documentation of a feature or function (I do mean the how-to) prior to the release of that function. Often a lot of the use of functionality is actually best described by other users within the forum, rather than within the wiki. The OP is right however, when the method of attaching config options to products changed, there was no supporting documentation to follow, so many of us who use that functionality had to work it out ourselves, or ask for help from people smarter than ourselves. But I hasten to re-iterate, this is probably my only Valid critiscism of the WHMCS team, as the support via tickets, patches, upgrades, features and other innovations has been in my experience, first rate. 0 Quote Link to comment Share on other sites More sharing options...
aeori Posted June 16, 2009 Author Share Posted June 16, 2009 Thanks for the reply.. you're a bit more rational than I am I'm just a bit frustrated with the state of software in the hosting industry. I try to do (what seem like) the simplest things, and I frequently get shut down by little or no feature implementation, and little or no documentation. This is a prime example... another would be the fact that I can't embed a WHMCS order form in my website using the api as I don't know how, Kayako is no better as nor can I with Kayako ticket entry. Such a shame. You would think that with as many years as control panels, billing packages, and ticketing systems have existed.. the software would've kept pace with the demand for features. And it's not like you people (hosting software companies) don't charge enough money. How much Kayako product do I own, perhaps $350? How much is an owned license of WHMCS - $300 or so if I recall correctly. If anything, the joke's on me for feeding money to a segment of the industry that does not yet deserve it. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted June 16, 2009 Share Posted June 16, 2009 Hi, The documentation is functionally complete; if you feel it needs elaboration then it is a wiki so you can add to it yourself! 0 Quote Link to comment Share on other sites More sharing options...
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