hosdes Posted June 12, 2009 Share Posted June 12, 2009 We are using whmcs as our billing system and kayako as our ticket system. We have not switch over our ticket system to whmcs ticket as kayako provides us with many features as for ticketing. I see in kayako you can LoginShare with whmcs but it says it is not a direct login. In whmcs you can change in general settings >> support to kayako. Our goal is our clients only have one login and they get access to both their invoices and tickets. Everything in one login. How did other companies solved this? The one think I like with kayako users, you can add more than one email address per user. Our clients send email from their desktop and mobile phones where are different emails but the same user. 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted June 18, 2009 Share Posted June 18, 2009 You should be searching the forum, but I felt like writing this so here it goes. You need to copy the files from the supportsuite install they are located under: public_html/supportsuite/integrate/whmcs/modules/support/ copy the entire /support/ folder and paste under public_html/whmcs/modules When done you should have public_html/whmcs/modules/support/ and public_html/supportsuite/integrate/whmcs/templates/kayako/ copy the entire /kayako/ folder and paste under public_html/whmcs/templates When done you should have public_html/whmcs/templates/kayako/ Open public_html/whmcs/modules/support/kayako/integrate.php and make the required changes. For WHMCS 4 see this http://forum.whmcs.com/showpost.php?p=102807&postcount=15 Instructions are located here public_html/supportsuite/integrate/whmcs-integrate-howto.txt. After all the above are done: In Kayako. Create a new template group for WHMCS in Kayako, call it whmcs or whatever you like. In your Kayako admin panel select "Settings" then "General" Look for "Integration Options" field, next to "WHMCS Template Group" specify your WHMCS template you created earlier. In your WHMCS 4 Under "Setup->General Setings->Support Look for Support Module and select kayako from the drop menu. SAVE. DONE Logon as a client and click on "My Support" or "Create Ticket" or whatever you have it named. 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted February 27, 2010 Share Posted February 27, 2010 Followed to the tee. Get nothing but white space when I select submit a ticket. You should be searching the forum, but I felt like writing this so here it goes. You need to copy the files from the supportsuite install they are located under: 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted March 2, 2010 Share Posted March 2, 2010 1) Do you have the files as listed below: public_html/whmcs/modules/support/support/kayako/ announcements.php downloads.php knowledgebase.php submitticket.php supporttickets.php viewticket.php public_html/whmcs/templates/kayako/kayako/ announcements.tpl downloads.tpl knowledgebase.tpl submitticket.tpl supporttickets.tpl viewticket.tpl 2) Did you make the changes in integrate.php as provided by Mat public_html/whmcs/modules/support/kayako/integrate.php 0 Quote Link to comment Share on other sites More sharing options...
mrpanda Posted March 3, 2010 Share Posted March 3, 2010 followed everything as stated and I still get a blank page when I try to submit a ticket 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted March 3, 2010 Share Posted March 3, 2010 Correct. You too huh? followed everything as stated and I still get a blank page when I try to submit a ticket 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted March 3, 2010 Share Posted March 3, 2010 2) Did you make the changes in integrate.php as provided by Matpublic_html/whmcs/modules/support/kayako/integrate.php Can you clarify this? I have the path was updated. Are there additional modifications necessary? 0 Quote Link to comment Share on other sites More sharing options...
mrpanda Posted March 3, 2010 Share Posted March 3, 2010 yup, but I think it's an issue with Kayako and not WHMCS. not too sure though. Also if you have different PHP versions like i found out 5.2.12 and 5.3.1 does not like to work with Kayako or WHMCS 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted March 4, 2010 Share Posted March 4, 2010 Works fine in PHP 5.2.12. post a screenshot of your clients "My Support" page please. 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted March 4, 2010 Share Posted March 4, 2010 Can you clarify this? I have the path was updated. Are there additional modifications necessary? Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat. 0 Quote Link to comment Share on other sites More sharing options...
mrpanda Posted March 4, 2010 Share Posted March 4, 2010 i wish i could but its just a blank page 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted March 4, 2010 Share Posted March 4, 2010 Then you did not make the changes in your integrate.php file or you did not make them correct. 0 Quote Link to comment Share on other sites More sharing options...
solokron Posted March 4, 2010 Share Posted March 4, 2010 Jack, you are going to have to speak more clearly and clarify what you are saying as it is too ambiguous. First, it is Matt, not Mat. Second, outside the path change, what changes and where are they provided by Matt? "Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat. " If you are referring to "http://forum.whmcs.com/showpost.php?p=102807&postcount=15" then yes, performed. 0 Quote Link to comment Share on other sites More sharing options...
mrpanda Posted March 4, 2010 Share Posted March 4, 2010 i got it fixed :] seems like a permission error 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted March 4, 2010 Share Posted March 4, 2010 Jack, you are going to have to speak more clearly and clarify what you are saying as it is too ambiguous. First, it is Matt, not Mat. Second, outside the path change, what changes and where are they provided by Matt? "Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat. " If you are referring to "http://forum.whmcs.com/showpost.php?p=102807&postcount=15" then yes, performed. Ohh, heeey, what? Sorry for trying to help you out. Read instructions. Good luck. 0 Quote Link to comment Share on other sites More sharing options...
hostbot Posted April 27, 2010 Share Posted April 27, 2010 Thanks a lot JACK.. http://forum.whmcs.com/showpost.php?p=102807&postcount=15 This link fixed my problem.. I was unable to fix this from a very long time and this minor edit as mentioned by Matt in that post worked like charm You should be searching the forum, but I felt like writing this so here it goes. You need to copy the files from the supportsuite install they are located under: public_html/supportsuite/integrate/whmcs/modules/support/ copy the entire /support/ folder and paste under public_html/whmcs/modules When done you should have public_html/whmcs/modules/support/ and public_html/supportsuite/integrate/whmcs/templates/kayako/ copy the entire /kayako/ folder and paste under public_html/whmcs/templates When done you should have public_html/whmcs/templates/kayako/ Open public_html/whmcs/modules/support/kayako/integrate.php and make the required changes. For WHMCS 4 see this http://forum.whmcs.com/showpost.php?p=102807&postcount=15 Instructions are located here public_html/supportsuite/integrate/whmcs-integrate-howto.txt. After all the above are done: In Kayako. Create a new template group for WHMCS in Kayako, call it whmcs or whatever you like. In your Kayako admin panel select "Settings" then "General" Look for "Integration Options" field, next to "WHMCS Template Group" specify your WHMCS template you created earlier. In your WHMCS 4 Under "Setup->General Setings->Support Look for Support Module and select kayako from the drop menu. SAVE. DONE Logon as a client and click on "My Support" or "Create Ticket" or whatever you have it named. 0 Quote Link to comment Share on other sites More sharing options...
Jedito Posted May 5, 2010 Share Posted May 5, 2010 I get a blank page when I go to the "My Support Tickets" of WHMCS since the last upgrade of both (Kayako and WHMCS) I tried to start from 0 the integration, but can't fix that blank page issue, nothing show up at the error logs, if I use {debug} on the header.tpl, don't get anything either when I click there. 0 Quote Link to comment Share on other sites More sharing options...
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