next months invoice issued before order is accepted

[freedom internet]

Not sure if this is a bug or not but I have the following issue.

 

A customer has placed an order and elected to pay by bank transfer. As the order was placed late at night, there was no chance that the payment would have arrived in our bank account the next day. Our policy is to not activate domain names and hosting accounts until we have confirmation from the customer that payment has been made (either clear funds in our account or a confirmation of funds transfer with our bank details on it).

 

We also have a policy of issuing a follow-up invoice 45 days before the due date for renewals to give customers a chance to organise funds and make alternative arrangements if needed such as a different payment method other than credit card. This has wokred quite well for us and also deals with customers who insist on having their invoice by the end of the month prior to the due date.

 

Where our problem occurs, is that a new customer placing and order and paying by bank transfer chooses to pay monthly. The WHMCS system is issuing the invoice for the order as per normal. The next day, a cron job automatically creates an invoice for the month following the initial month. As a result, the customer ends up with 2 invoices both looking very similar however their order has not yet been accepted and therefore the 2nd invoice should not be created until this event happens.

 

Does anyone know how to get around this or experienced a similar issue?

 

Any help would be grateful as I'm trying to eliminate all possible reasons for customer confusion.