disenioweb Posted January 15, 2007 Share Posted January 15, 2007 The user made a payment and i see the order as incomplete...what action should i do ? Thanks Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 15, 2007 WHMCS CEO Share Posted January 15, 2007 Incomplete? There is no order status in WHMCS of incomplete. Do you mean Pending? If so, this is the status of all orders once they have been received. Link to comment Share on other sites More sharing options...
disenioweb Posted January 15, 2007 Author Share Posted January 15, 2007 Hi Matt, the Payment Status is incomplete. Thanks Link to comment Share on other sites More sharing options...
DataHosts Posted January 15, 2007 Share Posted January 15, 2007 1) Was payment via Paypal? If so make sure that the subscription ID is in the field under the client profile (if applicable) 2) you can manually mark a payment as made. Just click on the payment and enter in the details of payment (transaction ID, amount, feeds, etc.) I hope I understood your issue, and that this helps. Link to comment Share on other sites More sharing options...
disenioweb Posted January 15, 2007 Author Share Posted January 15, 2007 The payment was made via check, and i checked this as Paid but when i go to ORDERS - VIEW ALL ORDERS, i see this order as incomplete Link to comment Share on other sites More sharing options...
DataHosts Posted January 15, 2007 Share Posted January 15, 2007 gottcha...Just click on the Order ID number --> Scroll to bottom --> Activate manually and this should show Link to comment Share on other sites More sharing options...
disenioweb Posted January 15, 2007 Author Share Posted January 15, 2007 It´s the same Link to comment Share on other sites More sharing options...
s1rk3ls Posted January 15, 2007 Share Posted January 15, 2007 If the due date hasn't been changed to some date in the future, it will not show as paid... Make sure the next due date is updated and see if that corrects your issue. Link to comment Share on other sites More sharing options...
disenioweb Posted January 16, 2007 Author Share Posted January 16, 2007 It´s the same, show the order as incomplete Link to comment Share on other sites More sharing options...
MACscr Posted January 16, 2007 Share Posted January 16, 2007 what version of whmcs? Link to comment Share on other sites More sharing options...
disenioweb Posted January 16, 2007 Author Share Posted January 16, 2007 2.58 Link to comment Share on other sites More sharing options...
DataHosts Posted January 16, 2007 Share Posted January 16, 2007 hmmm...if you have checked the status and changed to Accepted yet it still shows incomplete...I would suggest submitting a ticket to Matt and have him check this out. Just curious....what is global_register set to? Link to comment Share on other sites More sharing options...
disenioweb Posted January 16, 2007 Author Share Posted January 16, 2007 Well, i received a fast response from Matt....i made a mistake couse the customer ordered hosting + domain and then i deleted the domain, that is the couse i see the payment status as incomplete. Thank you all for your answers Link to comment Share on other sites More sharing options...
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