newtech Posted June 9, 2009 Share Posted June 9, 2009 Can someone explain how invoicing and tickets interface? At the bottom of tickets there is a place to do a billing entry. I have done testing and it don't seem to work, but then I don't know how it is suppose to work. I would assume I could enter a description and a price, then choose an option from the dropdown menu. Can you explain what happens with each option: Invoice Immediately Does it actually create a new invoice for the client? If so, is the client notified immediately? Don't Invoice for Now What happens with the info you enter, where does it go? I can't find it anywhere. Invoice on Next Cron Run I assume it creates an invoice automatically at the next cron run. Does the customer get notified when it creates the invoice and cron is run? Add to User's Next Invoice How does this work. When I create a new invoice for the customer, it immediately enters the entry. What if I made 10 entries over time and then create an invoice? Will it enter all 10 entries as soon as I create the invoice? Regardless of the option chosen, there seems to be another issue. How can you choose the option and save it without having to create a response to the ticket? 0 Quote Link to comment Share on other sites More sharing options...
newtech Posted June 15, 2009 Author Share Posted June 15, 2009 It has been a week with no response. Can anyone give some answers to this? 0 Quote Link to comment Share on other sites More sharing options...
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