Admin Notes is not showing correctly on ticket detail sectio

[johnh]

Hi,

 

Even when I note about a client as Admin Notes, it does not show on support tickets' Admin Notes. It said 0 and can not even see any note on "Notes".

 

Please check and see if this is bug or not.

 

thanks

[Matt]

I've checked and there is no bug here.

[johnh]

Actually, it can not call as bug.. Also I should explain better.

 

There are two "Admin Notes" filed one is under client's profile.

 

Another one is on Support Ticket's Detail section "Admin Notes" and it can be by "Reply" with selecting it as "Add as a Private Ticket Note", right?

 

I was confused maybe on this.

 

But I think "Admin Notes" on client' detail should share it on support ticket.. as now, "Admin Notes" on client's detail is only viewable by sales, full admin because it is client deatil page..

 

So like can not be edit Admin Note on Client's detail by supporters, but able to view on Notes on Support Tickets.

 

don't you think Matt?