ffeingol Posted June 1, 2009 Share Posted June 1, 2009 We're just having a whole lot of fun (not really) with PayPal subscriptions. I'm just wondering if 'we're the only ones'. We invoice everything as of the 1st of the month and we generate invoices 7 days before they are due. Here is a real simple scenarios: - Client signs up on 01/01/2009 for a $10.00 account via PP subscription. - On 1-26-2009 invoices are generated - On 1-27-2009 client forgets they have the subscription and pays the $10.00 via PP - On 2-1-2009 the PP subscription pays and they have a $10.00 credit - On 2-23-2009 Invoices generate and the invoice is automagically paid with the credit. - On 3-1-2009 the PP subscription pays and they have a $10.00 creidt. If they have multiple products and they are not all monthly then this gets even more bazzare as they end up with all sorts of odd credits etc. We're just about to turn off PP subscriptions and cancel them all because it's been such a nightmare explaining the credits / invoices to the clients. Anyone else running into a similar issue? TIA 0 Quote Link to comment Share on other sites More sharing options...
wizzerd Posted June 1, 2009 Share Posted June 1, 2009 (edited) You are not alone. it's a vicious cycle. Edited June 1, 2009 by wizzerd Seemed like the thing to do. 0 Quote Link to comment Share on other sites More sharing options...
bobby35ny Posted June 1, 2009 Share Posted June 1, 2009 Thats why we need a DO NOT send invoice feature! -bobby 0 Quote Link to comment Share on other sites More sharing options...
wehostem Posted June 2, 2009 Share Posted June 2, 2009 I'm about to turn off PP subs as well, it has been a rough ride over the past 2 years. 0 Quote Link to comment Share on other sites More sharing options...
bobby35ny Posted June 2, 2009 Share Posted June 2, 2009 I've used PP subs for years with MB and they worked great. It's the email invoices that are going out each month. Turn off those emails and it will be just fine. Maybe someone can ask matt for that option... -bobby 0 Quote Link to comment Share on other sites More sharing options...
ffeingol Posted June 2, 2009 Author Share Posted June 2, 2009 Let's get a bit more feedback here and I'm going to put in a feature request. A simple flag to check if there is an active subscription would work wonders. 0 Quote Link to comment Share on other sites More sharing options...
msmom Posted June 2, 2009 Share Posted June 2, 2009 I agree, it's confusing. I have clients that don't read the invoice where it says, If you have a paypal subscription - don't pay this - and they subscribe again and wonder why they paid twice. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted June 2, 2009 Share Posted June 2, 2009 Let's get a bit more feedback here and I'm going to put in a feature request. A simple flag to check if there is an active subscription would work wonders. I already talked to Matt about this, His point was, what if they cancel the subscription.... you still have a number there, no email would be sent... I have been trying to figure this one out. We are working on just adding text to the invoice email that is only displayed on paypal clients that IF you have a subscription setup this is just a receipt. we are working on the wording 0 Quote Link to comment Share on other sites More sharing options...
bobby35ny Posted June 7, 2009 Share Posted June 7, 2009 I already talked to Matt about this, His point was, what if they cancel the subscription.... you still have a number there, no email would be sent... I have been trying to figure this one out. We are working on just adding text to the invoice email that is only displayed on paypal clients that IF you have a subscription setup this is just a receipt. we are working on the wording I do not understand Matt's point. If a sub gets cancelled. the invoice would go overdue. So what's the problem? Sending out invoices to 100+ customers who already has a sub is MUCH MUCH more of a problem. Why can't we have a checkbox, "disable email invoices" really easy. -bobby 0 Quote Link to comment Share on other sites More sharing options...
wizzerd Posted June 8, 2009 Share Posted June 8, 2009 In an effort to solve this I have added this line to my invoice email template. "If you already have a PayPal subscription set up then you can ignore this email." 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted June 8, 2009 Share Posted June 8, 2009 I do not understand Matt's point. If a sub gets cancelled. the invoice would go overdue. So what's the problem? Sending out invoices to 100+ customers who already has a sub is MUCH MUCH more of a problem. Why can't we have a checkbox, "disable email invoices" really easy. -bobby that was my question, but now think of this, you have a paypal sub setup.... all is well.... you change your cc on file and your subscription fails... now you DONT get the next invoice..... and the lead time goes... and the FIRST notice you get is a late notice.... would you be happy..... I agree its best to just put text there that says IF you have sub then ignore this its just a receipt or reminder 0 Quote Link to comment Share on other sites More sharing options...
bobby35ny Posted June 8, 2009 Share Posted June 8, 2009 But why all these workarounds? Just a checkbox is needed, why do we have to pull teeth? I just don't get it. =bobby 0 Quote Link to comment Share on other sites More sharing options...
bobby35ny Posted June 10, 2009 Share Posted June 10, 2009 **UPDATE** Informed by Matt, there has always been a checkbox to supress the invoice creation email in email template setup!! -bobby 0 Quote Link to comment Share on other sites More sharing options...
ffeingol Posted June 10, 2009 Author Share Posted June 10, 2009 I'm not sure even that will work. I believe that an invoice is generated for each payment method. You would then have to 'assume' that all the items on an invoice are covered by a subscription. If, however the client has a subscription for monthly hosting but just regular paypal for a doamin registration they may never get the invoice for the domain renewal. W/O knowing the inner workings of the invoice generation I can't say for sure. 0 Quote Link to comment Share on other sites More sharing options...
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