joker2040 Posted May 30, 2009 Share Posted May 30, 2009 Ok so I have an issue. A client wanted a website for 1 year just to test out the water to see if a site would help his business. Turned out he figured it wasn't right for him. I instructed him to disable auto-renew inside of his client portal to keep it from renewing his domain. He did and it even showed up in the admin side with a check mark beside Do Not Renew. I assumed everything was fine. The system sent an invoice for the domain renewal which I thought was a little weird but never the less didn't think much else about it. So today the domain should have expired. Instead WHMCS charged his credit card that he used originally to purchase the domain with. Now the domain has been renewed and he doesn't want it. How can I stop this in the future? Why didn't the disabling of the auto renew prevent this from happening? 0 Quote Link to comment Share on other sites More sharing options...
joker2040 Posted June 2, 2009 Author Share Posted June 2, 2009 Nobody has any ideas? 0 Quote Link to comment Share on other sites More sharing options...
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