Chinmi Posted May 29, 2009 Share Posted May 29, 2009 Hey fellas, I am still a bit confused with the helpdesk system. I am using google apps to handle my emails. So in the Mail settings, SMTP Username: michael@domain.com In the Technical Support Department, Email Address: tech@domain.com -Now a client opens a ticket by emailing tech@domain.com -So now I respond to the ticket using the helpdesk system. This is where my problem is at. The client receives the response, but they receive it "FROM: michael@domain.com" Shouldn't the client see "FROM: tech@domain.com" ? Because if the client wishes to reply to the ticket via email, they can't. On another note: Can I respond to the tickets by email? If so how? Do i reply to the client's email address or to something else? 0 Quote Link to comment Share on other sites More sharing options...
ffmpeg Posted September 4, 2009 Share Posted September 4, 2009 Since you are using SMTP to send mail SMTP Username: michael@domain.com your all tickets will be replied by michael@domain.com You can remove SMTP to let whmcs use php mail which will show tech@domain.com as from email. 0 Quote Link to comment Share on other sites More sharing options...
Chinmi Posted September 4, 2009 Author Share Posted September 4, 2009 Would love to be able to do that, but my host has disabled nobody mails to reduce spam. 0 Quote Link to comment Share on other sites More sharing options...
ffmpeg Posted September 5, 2009 Share Posted September 5, 2009 To make it simple why don't you use tech@domain.com as smtp for sending emails? 0 Quote Link to comment Share on other sites More sharing options...
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