webace Posted May 26, 2009 Share Posted May 26, 2009 (edited) Hi I am not sure if anyone else is having this problem but it seems like invoices for certain clients are not being generated and have to manually done despite the invoice due day being correct and the automation settings being perfect. Any advice would be appreciated. Edited May 26, 2009 by webace 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted May 26, 2009 Share Posted May 26, 2009 I'd open a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
webace Posted May 27, 2009 Author Share Posted May 27, 2009 Hi Yes did that thanks seen quite a few other users with the same issue via a google search 0 Quote Link to comment Share on other sites More sharing options...
brian71 Posted May 27, 2009 Share Posted May 27, 2009 Check your next due dates. My invoices weren't auto-generated last night. I traced the problem to the fact that the "Next Due Date" was never updated from the last payment. I'm not sure why the due date was never updated - I just submitted a support ticket for it. 0 Quote Link to comment Share on other sites More sharing options...
webace Posted June 3, 2009 Author Share Posted June 3, 2009 Hi - yes I had the same issue with the invoice dates not being updated in addition I found that the cron stopped running when it hit a reseller who had many domains and could not suspend them thus it stopped running 0 Quote Link to comment Share on other sites More sharing options...
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