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e-mail comments in ticket


newtech

Question

Is it possible that whatever response a customer puts into a reply e-mail will be put into the actual ticket on the web. Thus if they reply by e-mail instead of logging into the ticket program, their comments will be seen in the ticket.

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Is it possible that whatever response a customer puts into a reply e-mail will be put into the actual ticket on the web. Thus if they reply by e-mail instead of logging into the ticket program, their comments will be seen in the ticket.

 

WHMCS already supports email responses and customers don't have to actually log into the system to reply to tickets.

 

They can simply reply to the email notification sent to them and it will route back into the ticket system (if piping/pop3 is configured correctly of course)

 

Cheers,

 

Dale

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