Cannot create incident ticket

[Mustang]

Dear all,

 

I have problems with creating an incident ticket.

 

I set up a support department and i modified the administrator account so he belongs to this support department.

 

When i want to create a incoming ticket manually through the webinterface and when i press submit with all the required fields filled in i get a Acces Denied error. Also i see he is trying to open ticket 0 in the url. (admin/supporttickets.php?action=viewticket&id=0)

 

I modified the support department so he has a e-mail account import. I filled the username/pass in of the e-mail account and run the pipe/pop.php. The page says 1 email was found (a test e-mail) and removes it from the e-mail box. Also in the ticket import log i see that the ticket was imported succesfully. But when i look in the admin interface no ticket is made. Even if i look in the ticket mysql table then no records excists.

 

Both problems seems to me to be related that WHCMS cant create a ticket in some case. Im using windows 2003 with IIS, php5.1 and mysql 5.1 and WHMCS 4.0

Edited May 25, 2009 by Mustang

[chickendippers]

What happens when you try and create a ticket through the Client Area?

[Mustang]

when a client creates a ticket WHCMS says that ticket #xxxx has been created. But when you try to view that ticket it doenst excists.

 

Seems to me it doesnt save the tickets, if its imported through mail, created in the admin or client area.

[chickendippers]

It's probably best if you create a support ticket, including admin login details, so support can take a look.

[Mustang]

ofcourse, already did. But also positing in the forum.