zippohosting Posted May 24, 2009 Share Posted May 24, 2009 I really need some help here - spent about 5 hours trying everything under the sun without luck. I have used WHMCS Support Center with email piping for a year - no problems at all: |/home/"myusername"/public_html/billing/pipe/pipe.php But I just moved my email to exchange and now the email is not being piped. When someone enters a ticket in the client center - I get the email. When I respond - the email does not go into the ticket. Here is my setup: 1. On Exchange I have a email box called: zippo@myemail.com 2. I am using the Split Domain choice on Exchange - which allows email to go to Exchange and my normal WHMCS Server. 3. On my WHMCS Server I have a email account called: support@myemail.com 4. On my WHMCS SERVER I have a cpanel email forwarder for support@myemail.com to go my exchange server account: zippo@myemail.com 5. On my WHMCS SERVER I am piping support@myemail.com to |/home/myusername/public_html/billing/pipe/pipe.php 6. My WHMCS Support Center Department uses support@myemail.com Again - mail flows back and forth just great. It is just NOT getting into WHMCS tickets. I have looked all over and I can not see anyone else using EXCHANGE and piping... Anyone have a clue? 0 Quote Link to comment Share on other sites More sharing options...
mhugo Posted May 24, 2009 Share Posted May 24, 2009 Exchange issue - Disable automatic adress updating on the forwarding account and set support@mydomain.com as the primary address. As you will see whmcs will recieve the mail as to zippy@myemail.com in the ticket import logs. 0 Quote Link to comment Share on other sites More sharing options...
zippohosting Posted May 24, 2009 Author Share Posted May 24, 2009 Can you please explain. Do I disable automatic address updating on where - the exchange or the whmcs server? My primary EXCHANGE email is zippo@myemail.com. Setting support@ as my primary Exchange address will not work for me - since I get way more email as zippo@myemail.com Can you please explain a little bit better? 0 Quote Link to comment Share on other sites More sharing options...
mhugo Posted May 25, 2009 Share Posted May 25, 2009 Disable on the exchange server. Unless you set support@ as the primary mails recieved by the whmcs host will be to zippo@ and thus the piping wont work with support@ in the whmcs system. Why on earth would you run the supportbox via your own mailbox? Just create a mailforward in exchange, but disable updating and set the support@ as the primary. 0 Quote Link to comment Share on other sites More sharing options...
ehuk Posted May 25, 2009 Share Posted May 25, 2009 The simplest way I found was using forwarders with Exchange: support@domain.com - > support@cpaneldomain.com - > Email Piping. Simple and affective. 0 Quote Link to comment Share on other sites More sharing options...
mhugo Posted May 26, 2009 Share Posted May 26, 2009 In exchange 2007 the to will be support@cpaneldomain.com and therefore the address in whmcs wil be support@cpaneldomain.com. With my implementation above it can be support@domain.com. It would be nice to be able to add aliases to a supportdepartment imho. 0 Quote Link to comment Share on other sites More sharing options...
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