Support Department in Emails

[Tekhaus]

Hi,

 

Is it possible to have the support department added to the email subject that gets sent to admins? I tried by adding {$ticket_department} to the subject line, but it doesn't seem to work (I expect the template only applies to the body text).

 

eg's

 

[TicketID: XXXX] New Support Ticket Opened [billing]

[TicketID: XXXX] New Support Ticket Opened [sales]

 

etc

 

Cheers,

Joel