atDev Posted May 15, 2009 Share Posted May 15, 2009 With the license addon support/renewal package Matt mentioned to set this up as a Anually recurring addon. (which we want to charge yearly for this). My main concern is support renewals are optional. Is the client going to get nagged from the normal invoice creation, reminder, overdue notices for this addon? Won't this also result in a lot of unpaid invoices of users who don't want to renew their support package? I know we can turn off invoice reminders but we want to keep them on because we will be selling other things where these will be required. 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted May 15, 2009 Author Share Posted May 15, 2009 If anyone has this setup in a way that works for them please describe how you set it up. 0 Quote Link to comment Share on other sites More sharing options...
Darren Posted July 1, 2009 Share Posted July 1, 2009 We've got this exact same problem. Did you manage to find a solution? Would the "automatic termination" option work by terminating (expiring?) the support addon and cancelling the unpaid invoice? 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted July 1, 2009 Author Share Posted July 1, 2009 Yeah we custom programming it using hooks. We set up the support package as a one time product (not recurring). It gets included on their initial purchase. Then we added hooks to send out the expiration emails for the download access and to also set the status to 'Terminated'. We had to add a custom field to the addons table in the DB for the expiration date handling. When they want to renew they simply purchase the addon again. We had to add custom code to properly align the expiration date (in case they renew before their existing download access expires) etc. So yes we found a solution but not without custom programming. 0 Quote Link to comment Share on other sites More sharing options...
Darren Posted July 5, 2009 Share Posted July 5, 2009 Would the "automatic termination" option work by terminating (expiring?) the support addon and cancelling the unpaid invoice? It appears that the automatic termination doesn't work for addons, only for the main product (by design rather than a bug). 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted July 5, 2009 Author Share Posted July 5, 2009 Correct, a hook is needed. 0 Quote Link to comment Share on other sites More sharing options...
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