UV Ged Posted May 15, 2009 Share Posted May 15, 2009 Hi, On our support system, it shows that there are two open tickets, however when I click the Open Tickets filter, no tickets appear Any Ideas ? Thanks, 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 15, 2009 Share Posted May 15, 2009 Are you assigned to all support departments? 0 Quote Link to comment Share on other sites More sharing options...
UV Ged Posted May 15, 2009 Author Share Posted May 15, 2009 My mistake, I modified a few of the departments and presumed I would be assigned to them 0 Quote Link to comment Share on other sites More sharing options...
Sonu2007 Posted May 19, 2009 Share Posted May 19, 2009 it is same for me. showing 2 support ticket when clicked nothing there 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted May 20, 2009 Share Posted May 20, 2009 it is same for me. showing 2 support ticket when clicked nothing there You need to ensure the user you are logged in as is assigned to all departments 0 Quote Link to comment Share on other sites More sharing options...
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