buddy Posted May 12, 2009 Share Posted May 12, 2009 Hello, when my clients open a new ticket i gave an automatic response from one operator of my staff: A new support ticket response has been made I'm using whmcs 4.0 but this didn't happen when i had 3.8. Is it possible to delete that automatic response? Thanks 0 Quote Link to comment Share on other sites More sharing options...
Jay Posted May 12, 2009 Share Posted May 12, 2009 You can untick the support notifications option in their admin account. 0 Quote Link to comment Share on other sites More sharing options...
buddy Posted May 12, 2009 Author Share Posted May 12, 2009 Hello Jay, i have to untick "Tick this box to receive email notifications when new tickets are opened or responded to" ? In this way i am not able to receive mails when a ticket is opened or responded anymore? Thanks again 0 Quote Link to comment Share on other sites More sharing options...
josh6025 Posted May 12, 2009 Share Posted May 12, 2009 Just remove the auto responder on your email account. 0 Quote Link to comment Share on other sites More sharing options...
buddy Posted May 13, 2009 Author Share Posted May 13, 2009 Hello Jost, i haven't any autoresponder enabled on my email accounts :-( Thank you 0 Quote Link to comment Share on other sites More sharing options...
fearz Posted May 13, 2009 Share Posted May 13, 2009 I had this problem as well... Check your support department that you have, it must have the email of an admin that you setup in the administrators area. 0 Quote Link to comment Share on other sites More sharing options...
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