Billing against pre-paid hours

[uspweb]

I am planning to offer my clients pre-paid discounted bundles of support hours which I will then use support tickets to bill against that time they have bought.

 

Obviously I will only want to 'invoice' against the initial hours bought, and then reduce that credit balance by applying a fee to each support ticket until their balance is used up.

 

How do I achieve this in WHMCS? Is it possible to utilise the billing of tickets in this way?

 

Many thanks in advance!

 

Bob

[chickendippers]

It's certainly possible to raise an invoice in a support ticket, and that will debit funds from the client's credit balance. However the credit would also be used to pay any other invoices raised, not just those relating to support.

[uspweb]

I think you miss my point. I dont want to invoice a client twice. I will have the pre-paid blocks available as products to purchase, thus giving a credit in their account. As this figure has already been invoiced, it will not be necessary to create an additional invoice when they use some of that time through a support ticket. Therefore my point is can a ticket be allocated a fee to be debited from the credit in the customers account without creating another invoice?

 

I simply want to allow people to add credit to their account, which is then used up as they create support tickets which I then allocate a fee to, and debit their account accordingly.

 

Is this possible?

 

My alternative is that we just raise lots of invoices as we go along for each support ticket, but this then removes the opportunity of providing bulk discounts for upfront payments.

[chickendippers]

The only way to do it (that I can see) is as I described. If you want something different you'll need to get some custom coding done.