tj Posted February 26, 2006 Share Posted February 26, 2006 Hi, before I go live I thought I would try out the support ticket system. Though something is not write. When the system sends the client an e-mail stating he/she has a new ticket it also sends a URL on where they can view the ticket direct. When you follow that link. it always says Ticket not found.... Which I'm sure would confuse the hell out of the more. technologically challeneged clients even though all they have to do is click support. Anyway is there a fix for this, what am I doing wrong? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 26, 2006 WHMCS CEO Share Posted February 26, 2006 Hi, There is a fix available for this error. You can download it here: http://www.whmcs.com/downloads/loginfix.zip All you need to do is upload the one file contained in this zip file to the main folder of your WHMCS system. Regards, Matt 0 Quote Link to comment Share on other sites More sharing options...
tj Posted March 1, 2006 Author Share Posted March 1, 2006 Brilliant thanks for the fix! Also (im not gonna start a new thread for something so small) but like when i login there is the "you have orders pending box" and when you click there are no orders pending cos i cleared/accepted them all. So when you click the box all you see "no orders pending" its really starting to tick me off... Logged in Logged out, nothing... Basically its just a bug telling me there is something pending when in fact there is nothing pending at all! 0 Quote Link to comment Share on other sites More sharing options...
tj Posted March 2, 2006 Author Share Posted March 2, 2006 *bump* Anyone know anything about this? Its still telling me there are pending orders on the "Home" page but there is nothing!!! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 2, 2006 WHMCS CEO Share Posted March 2, 2006 Hi, This is a known bug with the current version when you delete a hosting account without deleting the addons first. I will get a fix ready for this shortly. Regards, Matt 0 Quote Link to comment Share on other sites More sharing options...
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