Hourly Billing / V4

[Bluebirdut]

We first became aware on WHMCS only about a month ago and installed a demo version of 3.8 however we couldnt work out how we would charge for hourly services as this is what we mainly do since we are a web development company.

 

We played around in version 3.8 for a bit but then saw that v4 was out in a few weeks so we have left it since then. Ive been into the demo a few times today but am still unsure about how we would invoice a customer by the hour?

 

Can anyone advise what we should be doing please.

 

Also, i see a new feature in v4 is the ability to add billing entries to support tickets. This would be amazing for us if a customer could create a support ticket, we pick it up and resolve their issue for them. Then if this ticket has taken 2 hours to fix we could then invoice for 2 hours from this screen, which would go out at the end of the month with any other services they have purchased that month.

 

Thanks in advance

[ChrisGooding]

I haven't actually had the chance to install it yet myself, but from reading the release notes this is possible.

 

http://forum.whmcs.com/showthread.php?p=102668#post102668

 

Ability to generate an invoice or add a billing item when replying to a support ticket in order to bill for work carried out

 

I'm guessing that you would be able to use this mechanism to achieve what you want to do.

 

Simply set up a department in the support section specifically for this purpose, say design (instead of the usual support, sales etc). Then when dealing with the customer, simply add the time as required or better still create a product which is an hours work, with a cost, then add it to your reply as a billable item.

 

This is going to come in soooo handy for us being able to have an organised structure for remote hands, reboot services etc

[Gears]

Billing > Add New

 

But it only supports days to years, it doesn't support hours. So I assume we just have to wait until the work is complete, then charge for the number of hours worked. That's what I've been doing. I've been logging the hours and then creating an invoice for the number of hours once I'm finished.

 

I'll have to play around with the Billable Items to see what I can do.

 

Perhaps some sort of "Start" and "Stop" buttons might be able to be made into a module for whmcs

[FazeWire Web Services]

Also, i see a new feature in v4 is the ability to add billing entries to support tickets. This would be amazing for us if a customer could create a support ticket, we pick it up and resolve their issue for them. Then if this ticket has taken 2 hours to fix we could then invoice for 2 hours from this screen, which would go out at the end of the month with any other services they have purchased that month.

 

 

Yep, this is what you can do. Right on the support ticket reply page, you put the description, how much to charge, and when to charge it. You can charge right now, "Don't invoice for now", with the next cron job, and add it to the next invoice the customer has.