New order doesn't see the invoice with modified price

[risrik]

Hi,

 

A client wanted one of our products for the rest of their annual term (10 months). Because it wasn't annual or semi-annual, I created a new order in the admin for them as one-time. A new order was created for the monthly fee (one month). I then went to their Products/Services tab and updated the one-time price for the 10 month period and generated the invoice.

 

The problem is that the order is still listed in the admin as one-time for just one month and has 'No Invoice'. The invoice that was created is correct with the 10 month price. When looking at the order, the 'Order Items' correctly show a 10 month priced item, but the total for the order is the one-month price.

 

I know that sounds confusing! Sorry. Basically, the order is not reflecting or recognizing the invoice that was generated based on the order. Is there a way to tell WHMCS that there has been an invoice generated so that the price is updated? Or is it that since I changed the price, I've screwed everything up?

[chickendippers]

You can't generate an invoice and retrospectively associate it with an order. It doens't make a huge difference really, you might just have to manually setup the product after the invoice is paid.

[risrik]

When I created the order, I unchecked the boxes near the bottom - 'Order Confirmation (Send Email)' and 'Generate Invoice'. So there was an order and a product/service created for the customer but nothing was sent to the customer (because I wanted to change the price). I thought I could then go to the new product/service, change the price, and THEN generate the invoice and have it associated with the order.

 

Should I delete the order because it's the wrong price (a single month) rather than the proper 10 month price that the invoice is for. Just for future reference, if you uncheck 'Generate Invoice' when creating an order, does that mean there will NEVER be an invoice associated? That doesn't make sense.

[Patty]

Sorry to bring back such an old thread, but we also think that there should be a way to associate an invoice created with an order. It doesn't make sense that the order can't be linked to an invoice created after the order is placed. Due to the few options presented when adding an order for a client, many times we have to create the invoice after the order is added, but it's important that this invoice is then associated with the order.

 

I hope this can be implemented on a future release.