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Promotion Not Working?


Keolo

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Im offering the first month free at my hosting company, so I did a "100%, One time" discount from the first months payment. It shows that it took out the first months payment.

 

But when you see the "Total Due Today", it still shows that they owe money today. I want to collect the creditcard info, but not charge anything to them until the next month.

 

Anyone know how to fix this? Big thanks in advance to anyone who can help.

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  • 4 months later...

I do not want to open up another topic so i guess i'll just pitch in my similar issue here.

 

our problem is using the promo code also.

we'd like to give a first month free however, when we do order simulation,

the discount applies also with the setup fee.

 

below are the setting we currently have:

Promotion Code; firstfree

Type: Percentage

Recurring: Disabled

Value: 100

Cycle: Monthly

Expiration: blank

Max Uses: 0

Apply Once: unticked

New Signups: unticked

Apply Once / Client: uinticked

Existing Client: unticked.

 

what are we missing?

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