Jump to content

Tickets Not Importing... To Field Blank!


beboo

Recommended Posts

Hello,

 

I set up my ticket system to import emails from our Google Apps domain. It checks the mail and the emails show up in the Import log but they have no address in the To field and the status is "Department not found". Well, it's obviously not going to be found because it's not seeing the To field. I have had several people from different services try to send an email and all of them show as blank To fields. Can anyone assist me?

 

pic1.jpg

pic2.jpg

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated