Recurring payment not working?

[Keolo]

So I checked my admin and I noticed that the monthly customers payments were not submitted, it is recurring monthly and I tried to look everywhere on how to fix this.

 

Anyone know whats going on? I checked my products/services and the plan does say "recurring payment", and I supposed to do something special?

[mknjhill]

did you just do the setup field. i put setup as 0 and recurring as the value i want to charge (no setup fee)

 

sorry if its already something like that

[Keolo]

Yea its setup as $6.95 monthly. I wonder why its not going through, its a big problem for me right now as I have alot of unpaid customers. Any help will be greatly appreciated, thanks guys.

[LevelHosting.ca]

Hello Keolo,

 

I suppose I should have skimmed through this section before posting. However, FYI I am in the same boat as you. I had to actually not add any of my new customers to WHMCS for quite some time and do everything manually which is a pain in the know what lol.

 

Once I have the solution for this issue I will then migrate all my customers backinto WHMCS. For now I only have a few customers added originally in the WHMCS database.

 

Of course, those customers have passed through the hoops without payment. I don't really feel like going back and telling them they owe me X amount since it was an error on our end technically speaking.

 

Cheers,

 

Matt

[HostOrca]

So I checked my admin and I noticed that the monthly customers payments were not submitted, it is recurring monthly and I tried to look everywhere on how to fix this.

 

Anyone know whats going on? I checked my products/services and the plan does say "recurring payment", and I supposed to do something special?

 

What payment gateway?