Piping General Enquiries

[bedot]

We have a general enquiries form on our WHMCS integration >> http://www.bedot.net/contact.php which originally delivered to info [at] bedot.net.

 

Ive now changed this to deliver to support [at] bedot.net - once a general enquiry is submitted its then logged as a ticket and the client is emailed with the ticket details.

 

What does everyone think of this idea?...Im currently giving it a trial to see how it works.

 

Happy new year.

[Matt]

That will work just fine as long as the email from your contact form is sent as if its from the users email address.

 

Matt

[bedot]

Yup got validation on the contacts form, which requires them to submit an email address. Its then sent via phpmail().

 

Ive tested it and works perfectly, may play around with my body layout but looks good enough to go for the moment.

[s1rk3ls]

This is what I do, and have done with previous support software I've used... This way I don't have to list an email address on the website to be harvested by spammers and overrun with junk mail. It's much easier to provide fast responses when you're not wading through spam, and you don't have to worry about your spam filter catching a real users email.

 

Actually, my contact page lets them chose a department from a dropdown box (sales, tech support, billing, etc) which will submit the form to a different email address assigned to that category. It uses an ID number and the email addresses are hard coded in the PHP so there's less chance of figuring out the email address by looking at the html source.

 

This method has worked great for me so far!