cyberworldhosting Posted March 12, 2009 Share Posted March 12, 2009 Ok so I have sales, custom, and affiliate departments all going to one email addresss sales@yourcomany.com Now when I was testing the custom and affiliate ticket system the ticket would say it would go through but when I open the support ticket there is nothing there but says I have 2 open. Those 2 are the ones I tested to see if it was working. Is it possible that using one email address that it is messing around with the software and doesn't work. Any help is much appreciated. Thanks Jeremy 0 Quote Link to comment Share on other sites More sharing options...
cyberworldhosting Posted March 12, 2009 Author Share Posted March 12, 2009 I figure out what i did wrong. I didn't add the new department to my admin account. 0 Quote Link to comment Share on other sites More sharing options...
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