BTC Posted February 22, 2009 Share Posted February 22, 2009 Using the email forwarding option to import ticket to the support system, it appears as though attachments are lost, even if the file extension is whitelisted. Has anyone else had this issue, and are there any known solutions? 0 Quote Link to comment Share on other sites More sharing options...
BTC Posted February 22, 2009 Author Share Posted February 22, 2009 It looks like the client was actually sending a file with an extension that wasn't whitelisted. Is there any way for administrators/support reps to attach multiple files to a single ticket response? 0 Quote Link to comment Share on other sites More sharing options...
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