How to make Google Apps for Your Domain work with WHMCS in 5 steps

[Gears]

POP is enabled but IMAP is disabled. Should I enable IMAP even though it's not using IMAP?

 

Yes, try it.

[zmenchhofer]

it is not working for me.. i am using 3.8.2 and Gapps i have POP3 and IMAP enabled... i run the PHP command from the shell and see it imports 1 email however, no ticket is opened!

[beboo]

it is not working for me.. i am using 3.8.2 and Gapps i have POP3 and IMAP enabled... i run the PHP command from the shell and see it imports 1 email however, no ticket is opened!

 

Check the Ticket Mail Import Log under Utilities and make sure it even picked up the email.

 

Gears: I am having a similar issue. It picks up the mail and it shows in the Import Log page but the To: field is blank and it says Department Not Found. Obviously... the To field is blank. I am not using the files provided in this thread. Should I try them?

 

Brandon

[Gears]

I am not using the files provided in this thread. Should I try them?

 

Yes, of course. Remember to back everything up first - including individual files and the database.

[beboo]

I noticed that those files are just for SMTP with Google. I will try them anyway and let you know.

[Gears]

When doing Step 3, did you enter in all the information? Even the Department Name, Description, and Email Address (the stuff above the POP3 Importing Configuration)?

[beboo]

When doing Step 3, did you enter in all the information? Even the Department Name, Description, and Email Address (the stuff above the POP3 Importing Configuration)?

 

!!! So stupid! I had the email address as admin@ not support@... Ugh! It works great. Thanks a lot!

[Gears]

!!! So stupid! I had the email address as admin@ not support@... Ugh! It works great. Thanks a lot!

 

Glad you have it working now

[stephen_c01]

I implemented this a bit differently.

 

Instead of doing POP collection, i forward my Google apps account to an email account in a subdomain and do pipe import into whcms.

 

This give me a more instant ticket import.

 

-sc

[stephen_c01]

I am to lazy to modify code.

 

WHMCS's PHP mail classes are from http://phpmailer.codeworxtech.com/index.php?pg=sf&p=dl

 

I just upgrade my classes to V5 and added ssl:// to my smtp host and we are golden.

 

I dont know why WHMCS does not just upgrade their phpmailer class.

Edited April 24, 2009 by stephen_c01
cant spell

[Gears]

adamscybot has kindly updated us on his mod for V4: http://forum.whmcs.com/showpost.php?p=102906&postcount=26

[FiFtHeLeMeNt]

Hi,

I customized phpmailer v5.0 for WHMCS , you can download it here : http://www.adminsehow.com/2009/05/how-to-use-google-apps-email-with-whmcs/

it works with version 4.0

[Gears]

Hi,

I customized phpmailer v5.0 for WHMCS , you can download it here : http://www.adminsehow.com/2009/05/how-to-use-google-apps-email-with-whmcs/

it works with version 4.0

 

What does your customization do?

[FiFtHeLeMeNt]

Hi Gears ,

Thank you for your great guide.

I only made changes to it to work with your guide. adding "tls://" part.

the phpmailer class which you have posted in your guide is very old and is v2.0rc3.

so I thought updating it will be helpful and more stable.

Regards

[adamscybot]

Hi Gears ,

Thank you for your great guide.

I only made changes to it to work with your guide. adding "tls://" part.

the phpmailer class which you have posted in your guide is very old and is v2.0rc3.

so I thought updating it will be helpful and more stable.

Regards

 

There isn't much point in this modification anymore. Whmcs V4 includes the necessary code for TLS.

 

Open class.phpmailer.php find "var $SMTPSecure" and set it to "tls"

[FiFtHeLeMeNt]

WHMCS V4.0 still includes v2.3 of phpmailer which is old. phpmailer is version 5 now.

also by changing $SMTPSecure to tls , it wont work with non secure SMTP servers any more , so it is better to use "tls://" hack for compatibility with all SMTP servers.

I suggest WHMCS uses officially this hack in its package.

[adamscybot]

WHMCS V4.0 still includes v2.3 of phpmailer which is old. phpmailer is version 5 now.

also by changing $SMTPSecure to tls , it wont work with non secure SMTP servers any more , so it is better to use "tls://" hack for compatibility with all SMTP servers.

I suggest WHMCS uses officially this hack in its package.

 

Well WHMCS basically copied my mod and pasted it in so yeh. They probably should update the class.

[WebCave]

I cant seem to get my mail relay to work i have tryed putting tls in the phpclassmailer file ect.. and i checked the tick box and made sure it was on SMTP all i get everytime is this

"Email Sending Failed - SMTP Error: Could not connect to SMTP host."

 

and yes i did change the mail type to SMTP its just set to PHP mailer atm

 

here is my stats

 

I had the same setup on my 3.8.1 with that one persons hack and it worked fine.

 

Thanks for any help

[jegavelan]

HI

 

I am getting the error

 

 

An Error Occurred: Can't connect to gmail-pop.l.google.com,995: Connection timed out

[adamscybot]

HI

 

I am getting the error

 

 

An Error Occurred: Can't connect to gmail-pop.l.google.com,995: Connection timed out

 

That indicates a firewall issue between your WHMCS server and the google servers.

 

Either that, or that certain google server is down (doubt it). You could try changing the priority order of your MX records.

[jlk]

Thank you very much for your excellent tutorial. I am new to this product and set up three support departments with separate email accounts @mydomain.com using Google Apps and it works perfectly.

[Chinmi]

Hey guys, I've been getting these emails:

Subject: Cron <REMOVED@georgia> php -q /home/REMOVED/public_html/client/pipe/pop.php

 

<b>POP Import Log</b><br>Date: 30/05/2009 19:41:01<hr>Host: pop.gmail.com<br>Email:

tech@domain.com

<br>Email Count: 0<hr>

 

What are these?

[Lightwave]

Mail from cron saying it ran the POP ticket import functions setup at Setup -> Support Departments.

[Chinmi]

ah thanks, I thought they were an error.

 

On another note, I noticed that when I reply the ticket through email, the ticket does get the response, however the client doesnt get an email of the response. Is this happening to anyone else?

[sarwarfsd]

1. Create a google app acct for your domain

2. Verify your domain for Google

3. Log into Google Control Panel for your domain and create

appropriate email accounts that will be using WHMCS ticketing

system and receiving tickets.

4. For all accounts that will be receiving tickets, be sure to enable

POP3 and IMAP in Google Mail's webmail interface.

5. Adjust your mx records on your webserver to redirect your email

service to google.

6. Here's one of the "gotchas" in getting this set up. You must enable

Imap-SSL/Pop3-SSL with your webserver's php installation. Many

times you will need to contact your hosting providers to do this for

you. The reason for that is because Google Mail services will only

accept secured connections. (or try install php5-imap package)

7. In WHMCS, in support depts, Create a department and configure

the email account assigned to it like so:

hostname: pop.gmail.com

port: 995

user: youremail@yourdomain.com

pwd: yourpassw0rd

8. In the account you set up in WHMCS in support dept, make sure to

go into google settings to enable both IMAP and POP.

9. Set up your cron job within your Web Hosting control panel

(Plesk, cPanel, Direct Admin etc.):

*/5 * * * * php -q /home/username/public_html/whmcs/pipe/pop.php