custom emails

[Gemster]

The default email templates that come supplied with the system are sent when certain events occur. You can also create custom templates which you can send to clients manually at any time from their clients profile.

 

In the customer profile on send email dropdown menu it only shows 4 preset emails, not the ones i have customly made.

 

How do i fix this ?

 

Thanks

Gemster

[Gemster]

Ok i have got that sorted, i was looking at the wrong part lol.

 

Anyways i have a new problem.

 

this email "Hosting Account Welcome Email" isent sending the correct info out.

 

Ie: Control Panel URL: http://{$service_server_ip}:2082/

is emailing out this : Control Panel URL: http://:2082/

 

Ie: Server Name: {$service_server_name}

Server IP: {$service_server_ip}

is emailing out this: Server Name:

Server IP:

 

Ie: Nameserver 1: {$service_ns1} ({$service_ns1_ip})

Nameserver 2: {$service_ns2} ({$service_ns2_ip}){if $service_ns3}

is emailing out this : Nameserver 1: ()

Nameserver 2: ()

 

and so on

 

any help would be great.

 

Thanks

Gemster

[Gemster]

i have tried always to get this to work, like spent 4 hours trying.

 

Any help would be great

 

Thanks

Gemster

[XN-Matt]

No doubt related to the other problem - you have not selected the server on the end users hosting account, as such, the template is sent with no info sent.. as it does not know what server info to send.

 

Once you correct it, both usage and the email templates will work.

[Gemster]

yes Matt is works now

 

Thanks again

Gemster

[Business Hosting Online]

Gemster, can you shed some light on how you managed to change the email drop down list, the 4 emails shown in there are not really the most common emails I have to send, so would like to edit the list.

[XN-Matt]

You create new templates on the email templates page.

[Inetbiz]

I'm setting up the dedicated server welcome letter.

 

Do you see anything wrong? I don't know who to build the WHM URL link. It seems the smarty code cannot be within an anchor

 

<p>Dear {$client_name},<br />
         <br />
         <strong>PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL.</strong></p>
       <p>We are pleased to tell you that the server you ordered has now been set up and is operational.</p>
       <p><strong>Server Details</strong></p>
       <hr align="center" size="4">
       <p>{$service_product_name}</p>
        <p>Configuration Options:<br />
           {$service_config_options}</p>
       <p>Main IP: {$service_dedicated_ip}<br />
       </p>
       <p>IP address allocation: <br />
         {$service_assigned_ips}</p>
       <p>ServerName: {$service_server_name}<br>
       Server Host name: {$service_server_hostname}</p>
       <hr size="4">
       <p><strong>WHM Access<br>
       </strong><a href="http://INSERT YOUR MAIN IP HERE:2086/">http://INSERT YOUR MAIN IP HERE:2086</span></a><br />
       Username: {$service_username}<br />
       Password: {$service_password}</p>
       <p><strong>Custom DNS Server Addresses</strong><br />
         The custom DNS addresses you should set for your domain to use are: <br />
         Primary DNS: {$service_ns1}<br />
         Secondary DNS: {$service_ns2}</p>
       <p>You will have to login to your registrar and find the area where you can specify both of your custom name server addresses. If you also purchased a domain, login to your client area and manage your new domain.</p>
       <p>After adding these custom nameservers to your domain registrar control panel, it will take 24 to 48 hours for your domain to delegate authority to your DNS server. Once this has taken effect, your DNS server has control over the DNS records for the domains which use your custom name server addresses. </p>
       <p><strong>SSH Access Information<br />
         </strong>=============================<br />
         Main IP Address: xxxxxxxx<br />
         Server Name: {$service_domain}<br />
         Root Password: {$service_username}<br />
Password: {$service_password}<br />
         Port Assignment: xxxx</p>
       <p>We recommend that you purchase a high grade SSL certificate to manage email services, secure file transfers, secure webmail and control panel access. Review our current offerings at this link: <a href="http://www.xxxxxxxxxxx/go/cart.php?a=add&pid=19">http://www.xxxxxxxxxxxxxxxx/go/cart.php?a=add&pid=19</a></span></p>
       <p>You can access your server using a free simple SSH client program called Putty located at:<br />
       </span><a href="http://www.securitytools.net/mirrors/putty/">http://www.securitytools.net/mirrors/putty/</span></a> </span></p>
       <p><strong>Support</strong><br />
         =============================<br />
         For any support needs, please open a ticket at {$whmcs_url} </span></p>
       <p>Please include any necessary information to provide you with faster service, such as root password, domain names, and a description of the problem / or assistance needed. This will speed up the support time by allowing our administrators to immediately begin diagnosing the problem. </span></p>
       <p>The manual for cPanel can be found here: </span><a href="http://www.cpanel.net/docs/cp/">http://www.cpanel.net/docs/cp/</span></a> <br />
         For documentation on using WHM please see the following link: </span><a href="http://www.cpanel.net/docs/whm/index.html">http://www.cpanel.net/docs/whm/index.html</span></a> </span></p>
       <p>============================= </span></p>
       <p>If you need to move accounts to the server use: Transfers Copy an account from another server with account password </span></p>
       <p><a href="http://xxxxxxx:2086/scripts2/norootcopy">http://xxxxxxx:2086/scripts2/norootcopy</span></a> </span></p>
       <p>Note the other server must use cpanel to move it. </span></p>
       <p>============================= </span></p>
       <p>{$signature} </span></p>