Patsjoelie Posted January 29, 2009 Share Posted January 29, 2009 Hi all ... I'm having problems with tickets send via mail. I added a new department and was doing some testing. I noticed the counter for open tickets in the dashboard was increasing, and autoreply's got send, but when i looked in the open tickets screen, no tickets showed up. Looking at the ticket mail import log i see the mails in question, but with status "Ticket ID Not Found". (Mental note to self: don't test with the admin mailadres as sender!!) So, where do i find these 'would be' tickets, and how do i get my counter in the dashboard back to zero? thanks in advance for your help on this, and, depending on your timezone, have a great day/evening/night/... Pat. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 29, 2009 Share Posted January 29, 2009 Have you assigned yourself to the support departments? Configuration > Administrators. 0 Quote Link to comment Share on other sites More sharing options...
Patsjoelie Posted January 29, 2009 Author Share Posted January 29, 2009 Feeling real stupid Overlooking the obvious! Thanks mate! 0 Quote Link to comment Share on other sites More sharing options...
GustavoG Posted February 19, 2009 Share Posted February 19, 2009 I have the same problem... 0 Quote Link to comment Share on other sites More sharing options...
gingerol Posted March 22, 2009 Share Posted March 22, 2009 Yeah, the same thing just happened to me... thanks for the tip Chickendippers! 0 Quote Link to comment Share on other sites More sharing options...
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