lowridertj Posted January 18, 2009 Share Posted January 18, 2009 Is there a feature available (didnt find on searching) to mass open a new ticket for all clients with a specified service or select all clients to post to them a new ticket? TJ 0 Quote Link to comment Share on other sites More sharing options...
Shaun Posted January 20, 2009 Share Posted January 20, 2009 Is there a feature available (didnt find on searching) to mass open a new ticket for all clients with a specified service or select all clients to post to them a new ticket? TJ No this feature is not available. The only feature for mass communication is the mass mail functions. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 26, 2009 Share Posted January 26, 2009 One way of doing this is to send out a mass mail, and have it come from your support department, that way when the client replies it will open a ticket. 0 Quote Link to comment Share on other sites More sharing options...
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