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User names not the same in Plesk.


websitesin10

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My issue, when a user signs up with WHMCS inputting all their info as shown..

 

whmc.jpg

 

Their info gets all crazy like. Using #4 as you can see in WHMCS but puts a #3

after their name in Plesk 8.3

 

plesk.jpg

 

Now the login that plesk gets is the first 8 of the inputted domain of WHMCS..

Any help with this would be great...

 

Thanks..

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After asking support Matt replied with the answer.. So I thought I would post it here to help more of us.

 

[Matt]

Plesk requires unique names. No two clients can have the same name in Plesk so to avoid that WHMCS uses the client name + client ID in plesk. This is as intended to avoid setups failing.

 

Regards,

 

Matt

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