Gears Posted January 9, 2009 Share Posted January 9, 2009 Hello, When there is a ticket, if one of the additional contacts replies via email should his/her name show up on the ticket? Or will it always be the client's name? 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted January 12, 2009 Author Share Posted January 12, 2009 Bump Looking forward to a reply 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted January 12, 2009 Share Posted January 12, 2009 Bump Looking forward to a reply Easy enough to test it for yourself I would have thought. 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted January 12, 2009 Author Share Posted January 12, 2009 I suppose =P I guess the main client's name will always show up then because we have a ticket opened by the main client, with replies from the additional contact. The main client's name is always shown in the ticket. Can anyone confirm this? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.